PreOrder Refund PoliciesUpdated 2 years ago

We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.

If you want a refund, we are happy to honor that request any time before the product is shipped.

Please send an email to [email protected] with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.  

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase. 

 

If you want a refund, we are happy to honor that request any time before the product is shipped.

Once you have confirmed your order for fulfillment, the shipping process has started. This can be by email or through the color portal. When you have completed the color portal/email, your order is sent for fulfillment to be shipped. We are not able to change or cancel your order once either of these things have been completed.

Please give us a call or send an email to [email protected] with your request, and include your order number if possible.

Origamis may be returned or exchanged under the following conditions:

1. The Paddle Board is in new and unused condition. It has not been ridden/taken out on the water.
2. The customer is responsible for all shipping and customs (if applicable) charges to return or exchange and Origami Paddler. 
3. A $20 restocking fee will be charged for all returns/exchanges.
4. All returns must be requested within 30 days of delivery.

Please note - If your paddler has a damaged hinge/or other part our warranty covers the replacement of this part. If you would like a refund due to a damage that is not the paddler but is covered under warranty the same refund process applies as outlined above.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

If you request a refund while your Origami is in transit from us:

You will need to pay to ship it back, and once your Origami is returned, we will issue the refund minus shipping and the restocking fee. 

Kickstarter backers who are requesting a refund:

Kickstarter as a platform makes it clear that no refunds are required for any project from their platform. Kickstarter speaks in length about this here.

However, as a golden rule company, we offer a refund to our Kickstarter backers of 70% to reflect the 30% we spent on the fees and creation of our Kickstarter campaign. 

If your Origami arrives unbroken and you still want a refund.

OR 

If you request a refund while your Origami is in transit from us:

You will need to pay to ship it back, and once your Origami is returned, we will issue you the 70% refund for your Kickstarter pledge. 

We encourage you to sell or give your pledge away if you no longer want it!

Tracking the Status of your order, return, or exchange

When we reach production in Spring 2021, we will process most orders in  3-5 business days. 

We process most returns and exchanges in 10-15 business days. 

Adjustments to credit cards will be made within 2 billing cycles. 

 

PAYMENT INFORMATION

Kickstarter Backers were charged when the campaign was completed for their chosen reward level, but as stated above, they were not charged for shipping. All other customers were or will be charged for shipping at the time of placing a Pre-Order. 

All Pre-Orders (not including the Kickstarter Backers)  are handled through the Shopify Payment platform. Methods of payment may include Visa, Master Card, American Express, Discover, and others as made available from time to time by the payment gateway provider. For refunds payment providers may not allow refunds to be processed back on the initial form of payment. Please contact us directly via email for your options. 

Your placing of a Pre-Order constitutes your express agreement to the company charging of your provided payment method at such time, knowing the date of delivery is an estimation only. The purchase price does not include import duties, taxes and other government charges, which are your responsibility.