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Order and Refund Information

Your order

DAMAGE AFTER ACCEPTING SHIPMENT

DAMAGE AFTER ACCEPTING SHIPMENT If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in

Tracking the Status of your order, return, or exchange

TRACKING THE STATUS OF YOUR ORDER, RETURN, OR EXCHANGE PLEASE SEE OUR LATEST UPDATES ABOUT OUR SHIPPING TIMELINE  HERE  Whenever your Origami Paddler order is fulfilled, an email automatically generates to provide the tracking number for your

PreOrder Refund Policies

REFUND POLICY We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated. If you want a refund, we are happy to honor that request any time before the product is shipped. Please

What is the price in CAD or another currency?

All prices are listed in USD, we trust you and your financial institution to make the correct current currency exchange rate. Swim on over to OrigamiPaddler.com to learn more

Payment Information

PAYMENT INFORMATION Kickstarter Backers were charged when the campaign was completed for their chosen reward level, but as stated above, they were not charged for shipping. All other customers were or will be charged for shipping at the time of

Completing Your Survey Using the OP Color Portal

Some of you might not know that when Origami Paddler first got started last year, customers could not choose their colors when they placed their orders - just one of the many challenges we’ve faced together as a startup company in a pandemic! In

RETURNS & EXCHANGES

REFUNDS, RETURNS, AND  EXCHANGES We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated. If you want a refund, we are happy to honor that request any time before the product is

General Refund Information

REFUNDS, RETURNS, AND  EXCHANGES We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated. If you want a refund, we are happy to honor that request any time before the product is

ORIGAMI PADDLER WARRANTY

TO REGISTER YOUR WARRANTY GO HERE: HTTPS://WWW.ORIGAMIPADDLER.COM/PAGES/WARRANTY-REGISTRATION ORIGAMI PADDLER WARRANTY If you receive an item that is defective or incorrect please email [email protected] so we can make it right. Please

ITEMS DAMAGED IN SHIPPING

ITEMS DAMAGED IN SHIPPING Please notify us immediately so we can take the proper steps to replace the damaged merchandise, by emailing [email protected] We also recommend you fill out your warranty registration as well as soon as possible

Order Defects or Mistakes

DEFECTIVE ITEMS We will happily replace the part on the paddler that is found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the shipping charges for the item that needs to be replaced and sent out to you