ORIGAMI PADDLER WARRANTYUpdated 2 years ago

To register your Warranty go here:

https://www.origamipaddler.com/pages/warranty-registration

ORIGAMI PADDLER WARRANTY

If you receive an item that is defective or incorrect please email [email protected] so we can make it right. Please review our policy below:

DEFECTIVE ITEMS

We will happily replace the part on the paddler that is found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the shipping charges for the item that needs to be replaced and sent out to you.

This is within the 1-year manufacturer's warranty of your paddler. 

Once we receive your email with the information and any images you can provide about the defect or item that needs to be replaced, we will review this and respond as quickly as possible.

If the damaged part needs to be replaced we will:

1. Confirm by email what needs to be replaced
2. We will set up to have the replacement part shipped out as soon as possible.
3. Video Support is available if the replacement needs extra help.

If you choose to not want a replacement part for your paddler that has a broken or defective part, your Origami may be returned or exchanged under the following conditions:

1. The Paddle Board is in new and unused condition. It has not been ridden.
2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
3. A $20 restocking fee will be charged for all exchanges/returns.
4. All returns must be requested within 30 days of delivery.

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise including life vests orders are a final sale purchase. 

DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY

1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).

2. Damage or defects caused by use outside of normal, intended purpose.

3. Damage or defects caused by normal wear and tear.

4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.

5. Damage or defects caused by heel dents also known as pressure dings.

6. Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.

7. Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.

8. Boards used in rental, commercial, or teaching environments.

9. Damage to fin or fin box caused by impact to the fin.

10. Any customer-initiated modifications to the board.

11. Damage due to improper accessory application.

12. Cosmetic damage that does not affect product use.