Order Defects or MistakesUpdated 2 years ago

DEFECTIVE ITEMS

We will happily replace the part on the paddler that is found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the shipping charges for the item that needs to be replaced and sent out to you.

This is within the 1-year manufacturer's warranty of your paddler. 

Once we receive your email with the information and any images you can provide about the defect or item that needs to be replaced, we will review this and respond as quickly as possible.

If the damaged part needs to be replaced we will:

1. Confirm by email what needs to be replaced
2. We will set up to have the replacement part shipped out as soon as possible.
3. Video Support is available if the replacement needs extra help.

If you choose to not want a replacement part for your paddler that has a broken or defective part, your Origami may be returned or exchanged under the following conditions:

1. The Paddle Board is in new and unused condition. It has not been ridden.
2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
3. A $20 restocking fee will be charged for all exchanges/returns.
4. All returns must be requested within 30 days of delivery.