ITEMS DAMAGED IN SHIPPINGUpdated 2 years ago

ITEMS DAMAGED IN SHIPPING

Please notify us immediately so we can take the proper steps to replace the damaged merchandise, by emailing [email protected]

We also recommend you fill out your warranty registration as well as soon as possible, click here to do this online. 

If you are being asked to receive a paddle board that is damaged, refuse to accept merchandise by writing “Refused due to damage” on the BOL and return the shipment to the driver.  If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us. 

Please note our Policy Below:

DEFECTIVE ITEMS

We will happily replace the part on the paddler that is found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the shipping charges for the item that needs to be replaced and sent out to you.

This is within the 1-year manufacturer's warranty of your paddler. 

Once we receive your email with the information and any images you can provide about the defect or item that needs to be replaced, we will review this and respond as quickly as possible.

If the damaged part needs to be replaced we will:

1. Confirm by email what needs to be replaced
2. We will set up to have the replacement part shipped out as soon as possible.
3. Video Support is available if the replacement needs extra help.

If you choose to not want a replacement part for your paddler that has a broken or defective part, your Origami may be returned or exchanged under the following conditions:

1. The Paddle Board is in new and unused condition. It has not been ridden.
2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
3. A $20 restocking fee will be charged for all exchanges/returns.
4. All returns must be requested within 30 days of delivery.
   
   
   

* Replace Merchandise does not indicate whole paddler. If the part that is damaged it will be replaced according to our warranty and policy stated above.