General Refund Information

REFUNDS, RETURNS, AND EXCHANGES

We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.

If you want a refund, we are happy to honor that request any time before the product is shipped.

Please give us a call or send an email to [email protected] with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.

Once shipped, Origami's may be returned or exchanged under the following conditions:

The Paddle Board is in new and unused condition. It has not been ridden.
The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
A $20 restocking fee will be charged for all exchanges/returns.
All returns must be requested within 30 days of delivery.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

Kickstarter backers who are requesting a refund:

Kickstarter as a platform makes it clear that no refunds are required for any project from their platform. Kickstarter speaks in length about this here.

However, as a golden rule company, we offer a refund to our Kickstarter backers of 70% to reflect the 30% we spent on the fees and creation of our Kickstarter campaign.

If your Origami arrives unbroken and you still want a refund.

If you request a refund while your Origami has been shipped :

You will need to pay to ship it back and there will be a $20USD restocking fee, and once your Origami is in transit back to us and you have notified us of such, we will issue you the 70%, minus the above deductions, refund for your Kickstarter pledge.

We encourage you to sell or give your pledge away if you no longer want it!

PRE-ORDER POLICIES

If the Company is unable to commence shipping of a Pre-Order Product on or before the one-year anniversary of your placing the Pre-Order for that Product, the Company will process a full refund to you.

Kickstarter Pledges may not be cancelled, and are not eligible for refunds after your pledge has been shipped. If you have any refund related questions after your pledge has been fulfilled please email [email protected]

PROCESSING TIMES

When we reach full production, we will process most orders in 3-5 business days once we fulfill our backlog.

We process most returns and exchanges in 10-15 business days.

Adjustments to credit cards will be made within 2 billing cycles.

DEFECTIVE ITEMS

We will happily replace the part on the paddler that is found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the shipping charges for the item that needs to be replaced and sent out to you.

This is within the 1-year manufacturer's warranty of your paddler.

Once we receive your email with the information and any images you can provide about the defect or item that needs to be replaced, we will review this and respond as quickly as possible.

If the damaged part needs to be replaced we will:

Confirm by email what needs to be replaced
We will set up to have the replacement part shipped out as soon as possible.
Video Support is available if the replacement needs extra help.

If you choose to not want a replacement part for your paddler that has a broken or defective part, your Origami may be returned or exchanged under the following conditions:

The Paddle Board is in new and unused condition. It has not been ridden.
The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
A $20 restocking fee will be charged for all exchanges/returns.
All returns must be requested within 30 days of delivery.

Please note:

BRANDED MERCHANDISE

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase.

Other Origami Products (besides branded merchandise)

If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees.

If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.

Accessories may be returned or exchanged 30 days from the date of purchase. The accessory must still be in packaging and new condition. The customer will be responsible for the shipping cost and restocking fee $10USD on returned accessories.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY

Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
Damage or defects caused by use outside of normal, intended purpose.
Damage or defects caused by normal wear and tear.
Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
Damage or defects caused by heel dents also known as pressure dings.
Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.
Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.
Boards used in rental, commercial, or teaching environments.
Damage to fin or fin box caused by impact to the fin.
Any customer-initiated modifications to the board.
Damage due to improper accessory application.
Cosmetic damage that does not affect product use.

ITEMS DAMAGED IN SHIPPING

Please notify us immediately so we can take the proper steps to replace or repair the damaged merchandise.

If you are being asked to receive a paddle board that is damaged, refuse to accept merchandise by writing “Refused due to damage” on the BOL and return the shipment to the driver. If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us.

Important Info: Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.

General Refund InformationUpdated 2 years ago