DAMAGE AFTER ACCEPTING SHIPMENTUpdated 2 years ago

DAMAGE AFTER ACCEPTING SHIPMENT

If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges. 

To file a claim, email [email protected] with a summary and images of the damage. Contact [email protected] for any return or exchange.

We will create shipping labels for your to return or exchange your items, and provide specific information about this process depending on the item you are returning or exchanging. 

Important Info: Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.