Tracking the Status of your order, return, or exchange

Whenever your Origami Paddler pledge or pre-order is fulfilled, an email automatically generates to provide the tracking number for your Origami. This notification is sent to the email address associated with your pledge or order.

Tracking the Status of your order, return, or exchange

Whenever your Origami Paddler pledge or pre-order is fulfilled, an email automatically generates to provide the tracking number for your Origami. This notification is sent to the email address associated with your pledge or order.
Each Origami and Freedom Cart ship in individual boxes and each will generate an automatic email detailing what is shipping with the tracking number.
When you return or exchange an item, we will send you a link to print a label with a tracking number created.
We can then track when you print and send the return or exchange. When we receive your return or exchange, we will then complete your return or exchange as specified.
When we reach full production, we will process most orders in 3-5 business days.
We plan to process most returns and exchanges in 10-15 business days.
Adjustments to credit cards will be made within 2 billing cycles.