RETURNS & EXCHANGES

Please give us a call or send an email to support@origamipaddler.com with your request, and include your order number if possible.

RETURNS & EXCHANGES

We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.

Please give us a call or send an email to support@origamipaddler.com with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.  

Accessories may be returned or exchanged 30 days from the date of purchase.

The accessory must still be in packaging, new condition. 


Origamis may be returned or exchanged under the following conditions:

  1. The Paddle Board is in new and unused condition. It has not been ridden.
  2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
  3. A $20 restocking fee will be charged for all exchanges.
  4. All returns must be requested within 30 days of delivery.

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase. 

 

PROCESSING TIMES 

When we reach full production, we will process most orders in  3-5 business days once we fulfill our backlog. 

We process most returns and exchanges in 10-15 business days. 

Adjustments to credit cards will be made within 2 billing cycles. 

Other Origami Products (besides branded merchandise)

If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.

Accessories may be returned or exchanged 30 days from the date of purchase. The accessory must still be in packaging, new condition. 

DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY

    1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
    2. Damage or defects caused by use outside of normal, intended purpose.
    3. Damage or defects caused by normal wear and tear.
    4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
    5. Damage or defects caused by heel dents also known as pressure dings.
    6. Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.
    7. Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.
    8. Boards used in rental, commercial, or teaching environments.
    9. Damage to fin or fin box caused by impact to the fin.
    10. Any customer-initiated modifications to the board.
    11. Damage due to improper accessory application.
    12. Cosmetic damage that does not affect product use.

Important Info: Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.