PreOrder Refund Policies

If you want a refund, we are happy to honor that request any time before the product is shipped. Please send an email to support@origamipaddler.com with your request, and include your order number if possible.

Refund Policy

We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.

If you want a refund, we are happy to honor that request any time before the product is shipped.

Please send an email to support@origamipaddler.com with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.  

Origamis may be returned or exchanged under the following conditions:

  1. The Paddle Board is in new and unused condition. It has not been ridden.
  2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
  3. A $20 restocking fee will be charged for all exchanges.
  4. All returns must be requested within 30 days of delivery.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

 

Kickstarter backers who are requesting a refund:

Kickstarter as a platform makes it clear that no refunds are required for any project from their platform. Kickstarter speaks in length about this here.

However, as a golden rule company, we offer a refund to our Kickstarter backers of 70% to reflect the 30% we spent on the fees and creation of our Kickstarter campaign. 

If your Origami arrives unbroken and you still want a refund.

OR 

If you request a refund while your Origami is in transit from us:

You will need to pay to ship it back, and once your Origami is returned, we will issue you the 70% refund for your Kickstarter pledge. 

We encourage you to sell or give your pledge away if you no longer want it!

 

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase. 

 

PRE-ORDER POLICIES

If the Company is unable to commence shipping of a Pre-Order Product on or before the one-year anniversary of your placing the Pre-Order for that Product, the Company will process a full refund to you.

Kickstarter Pledges may not be cancelled, and are not eligible for refunds after your pledge has been shipped. If you have any refund related questions after your pledge has been fulfilled please email support@origamipaddler.com  

 

PROCESSING TIMES 

When we reach production in Spring 2021, we will process most orders in  3-5 business days once we fulfill our backlog. 

We process most returns and exchanges in 10-15 business days. 

Adjustments to credit cards will be made within 2 billing cycles. 



PAYMENTS

Kickstarter Backers were charged when the campaign was completed for their chosen reward level, but as stated above, they were not charged for shipping.

All other customers were or will be charged for shipping at the time of placing a Pre-Order. 

 

SHIPPING and Refunds

The expected shipping date for Pre-Order Products is noted on each Product page, subject to delays in manufacturing and/or delivery.

Such a date is only an estimate, is subject to change, and Origami Paddler does not represent or warrant that it will be able to ship the Product by the estimated date.  

As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Origami Paddler is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by Origami Paddler, unless our manufacturing or fulfillment process necessitates a change in this plan.

We will update you after Pre-Order when your items are available for shipping to confirm your shipping information. We will not ship your item unless we have confirmation that your shipping information is current. 



O Origami is the author of this solution article.