The difference between Kickstarter and Pre-Order OP family. Key answers to questions about changing or editing your order
We have different policies whether the orders came from our Kickstarter Campaign or thereafter through our Shopify presence.
For ALL OP Family, we cannot:
Split Orders (sending part of one order to an address, and the other part of a different address)
Accept more than one form of payment
Because of the nature of our current production and fulfillment process, we cannot guarantee any specific delivery date, or changes to your order once your survey is submitted or order made.
We will do our very best to accommodate every change, but sometimes a request is made too late and your order has already been processed for fulfillment. We are still willing to work with you when this happens, please continue the conversation with firstname.lastname@example.org and we will find a solution!
When you made a pledge, you were only charged for the price of the Paddler and any included accessories. You were not charged for shipping, nor did we collect the shipping address information.
We have since surveyed everyone in the US, Canada, and most of Europe to get your shipping cost and offer our wheeled cart for purchase.
When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and it is up to you to ensure that such information is kept current.
We will send you a notice before the product is shipped so that you can select your Origami color if you have not already and give you a chance to update the information.
PreOrder OPFamily can no longer add to their existing order to add the cart or other accessories, these need to be new orders.