Order Defects or Mistakes

Please email us at support@origamipaddler.com with any order defects or mistakes. We will happily exchange or refund any item found to be defective or incorrect.

Order Defects or Mistakes

We will happily exchange or refund any item found to be defective or incorrect.

For defective or incorrect items, we will incur the cost of the return shipping charges.

Please email us at support@origamipaddler.com with any order defects or mistakes. 

Once we receive your email and information and any images you can provide about the defect or item that needs correction,  we will review it as quickly as possible.


If the item needs to be returned or replaced we will:

  1. Email you a printable shipping label to return the item.

  2. Once we receive the item we will send you a replacement to the approved address. 


Please note:


If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.


If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.